Terms and Conditions

By accessing and using our website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our services, including but not limited to:

• Website visitors

• Registered users

• Booking customers

• Newsletter subscribers

When making a booking with us, you agree to the following conditions:

• All bookings are subject to availability

• Full payment or deposit is required to confirm your booking

• Prices are quoted per person unless otherwise stated

• All prices are subject to change without prior notice until booking is confirmed

• You must provide accurate personal information during booking

• Special requests cannot be guaranteed and are subject to availability

Confirmation will be sent via email within 24-48 hours of booking.

Payment policies:

• A deposit of 30% is required at the time of booking

• Full payment must be received 30 days before the tour departure date

• For bookings made within 30 days of departure, full payment is required immediately

• We accept major credit cards, bank transfers, and other specified payment methods

• All payments are processed securely through our payment partners

Failure to complete payment by the due date may result in cancellation of your booking.

Cancellation by Customer:

• More than 30 days before departure: Full refund minus processing fees

• 15-30 days before departure: 50% refund

• 7-14 days before departure: 25% refund

• Less than 7 days before departure: No refund

Cancellation by Us:

In the unlikely event we need to cancel your tour, you will receive:

• Full refund of all payments made, OR

• Option to transfer to an alternative date or tour

We are not liable for additional expenses such as flights or accommodation that you may have booked independently.

Changes by Customer:

• Changes to bookings are subject to availability and may incur fees

• Name changes may be possible up to 14 days before departure

• Date changes are treated as a cancellation and new booking

Changes by Us:

We reserve the right to:

• Make minor changes to itineraries due to local conditions

• Substitute hotels of similar standard

• Cancel or reschedule tours due to safety concerns, weather, or insufficient bookings

We will notify you of significant changes as soon as possible.

You are responsible for:

• Ensuring valid travel documents (passport, visa) with adequate validity

• Obtaining appropriate travel insurance

• Arriving at meeting points on time

• Following guide instructions during tours

• Respecting local customs, laws, and regulations

• Your personal belongings and valuables

• Any damage caused during the tour

• Ensuring physical fitness suitable for the tour activities

We strongly recommend purchasing comprehensive travel insurance that covers cancellation, medical expenses, and personal liability.

Our liability is limited as follows:

• We act as an agent for third-party service providers (hotels, transport, etc.)

• We are not liable for acts or omissions of third-party suppliers

• We are not responsible for delays due to circumstances beyond our control

• Our maximum liability shall not exceed the total cost of your booking

• We are not liable for loss of enjoyment, opportunity, or indirect losses

We maintain appropriate insurance coverage and work only with reputable service providers.

All content on our website is protected by copyright and trademark laws:

• Images, text, and graphics are our property or licensed to us

• You may not reproduce, distribute, or modify our content without permission

• Our brand names and logos are registered trademarks

• User-submitted content grants us a license to use for marketing purposes

Any unauthorized use may result in legal action.

In the event of a dispute:

1. Contact us first to attempt resolution

2. Submit complaints in writing within 28 days of the issue

3. Allow reasonable time for investigation and response

4. If unresolved, disputes may be referred to appropriate arbitration

These terms are governed by the laws of our registered jurisdiction. Any legal proceedings will be conducted in the appropriate courts of our jurisdiction.

For questions about these Terms and Conditions:

• Visit our Contact page for all contact options

• Email us using the address provided on our website

• Call us during business hours

We aim to respond to all inquiries within 2 business days.