Cancellation Policy

Cancellations must be made in writing via email at info@touresto.com or through your account dashboard. The following cancellation fees apply based on when you cancel:

• More than 30 days before: Full refund minus processing fees

• 15-30 days before: 50% refund

• 7-14 days before: 25% refund

• Less than 7 days: No refund

Some Touresto bookings are non-refundable and cannot be cancelled:

• Discounted or promotional rates

• Last-minute deals

• Tours marked as "Non-Refundable"

• Peak season bookings with special conditions

Please check your booking confirmation for specific terms.

If Touresto cancels due to circumstances beyond our control (force majeure), you will receive:

• Full credit for future travel (valid for 12 months)

• Or a full refund minus any non-recoverable costs

Force majeure includes natural disasters, pandemics, civil unrest, and government restrictions.

To cancel your Touresto booking:

1. Log into your account and navigate to "My Bookings"

2. Select the booking you wish to cancel

3. Click "Request Cancellation"

4. Await confirmation email with refund details

Alternatively, email Touresto at info@touresto.com with your booking reference number.